Fortinet has changed it’s SSO system underneith. Therefore, the shown message has changed. We have documented the new behaviour in this blog post: blog.boll.ch/forticloud-check-your-email-or-token-application-for-the-security-code
The single-sign-on accounts for Fortinet websites are used for sites such as support.fortinet.com and forticloud.com. There are a whole lot of other sites that use the same login.
All accounts are required to change their passwords regularly. If you do not change the password of your Fortinet account, the account will get locked.
If you try to log in to your Fortinet Account, the message “Your account has been locked” is shown:
Unlocking a locked account is a very simple procedure: To unlock your account, you can simply use the “reset password” link on the login site. After setting a new password, you will be able to login to your account again.
To unlock your account, you can simply use the “reset password” link on the login site.
How to reset your password
Fortinet has sent you four reminders before your password has expired and your account got locked. The reminders are sent 14, seven, three and one day in advance of the password expire date. Those messages look all similar and have the following content:
From: Fortinet Customer Service and Support <no-reply@fortinet.com> Subject: Your Fortinet Support Portal password expires in [1/3/7/14] day(s) Message: Dear Customer, Your support.fortinet.com password for "my-email@address.com" expires on Monday, January 1, 2022 00:00 PST (UTC -0800). If you don't change your password before it expires, your account will be deactivated. Please login to the Fortinet support portal and change your password at the Credentials page. Best Regards, Fortinet Customer Services and Support
The passwords have to be changed all three Months. The reminder messages are being sent to the account username email address.
At the day that your account has expired, you also receive the following message:
From: Fortinet Customer Service and Support <no-reply@fortinet.com> Subject: Your Fortinet Support Portal password has expired Message: Dear Customer, Your support.fortinet.com password for "my-email@address.com" expired on Monday, January 1, 2022 00:00 PDT (UTC -0800). As a result, your account has been deactivated. Please login to the Fortinet support portal and change your password at the Credentials page. Best Regards, Fortinet Customer Services and Support
