Some providers (like init7.ch which already uses the Swisscom XGS-PON) do encapsulate their PPPoE traffic into a VLAN Tag (802.1Q or Q-Tagged). The reason for this is, that in the majority of the cases the provider is using a layer 2 network (last mile) of another provider, which uses VLAN tagging to differentiate the traffic to different service providers.
The configuration of the FortiGate is not too complicated in those cases. It is even possible to make the whole configuration directly off the WebGUI.
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One of the very powerful features of FortiGate hardware appliances is the hardware acceleration chipset included in the hardware platform. This allows to forward traffic in specific situations directly from the incoming interface to the outgoing interface without passing the CPU of the system. This can safe a huge amount of system load on your FortiGate.
In most cases, hardware acceleration is working flawlessly. But in some very rare cases, hardware acceleration may cause problems. Or the hardware acceleration is not working at all and the packets have to be handled by the CPU of your FortiGate.
This guide will lead you through the important troubleshooting steps.
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