WatchGuard Authentication fails with AuthPoint Gateway lower than version 5.1.5

What is the problem?
AuthPoint Gateway software must be updated to the latest available version, v5.1.5 before the week of 10 October 2019. If you do not update your AuthPoint Gateway before 10 October, it is likely that all authentication will fail for your AuthPoint user base.

When must I update my AuthPoint Gateway?
If you use AuthPoint Gateway software v5.1.3.158 or lower, you must update your Gateway software to v5.1.5 as soon as possible. If you update your Gateway software before the dates referenced below, this issue will not impact you.

  • For AuthPoint users in the APAC cloud region – 10 October 2019
  • For AuthPoint users in the EMEA cloud region – 16 October 2019
  • For AuthPoint users in the AMER cloud region – 17 October 2019
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