FortiGate Memory and CPU Troubleshooting

From time to time we face performance problems on FortiGate units in our daily support life. Most often the impacts of performance problems on the FortiGate are not typical. Or let’s say “not as an admin that is not familiar with FortiGates would expect”. The expectations vary from high delay…

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FortiGuard Servers are not reachable

Update – 30. Oktober 2023: We received feedback from our partners that the issue probably occurred again today. Fortinet confirmed the issue, here is their response: Few cases have been reported to us with this issue during the weekend, this seems to be issue with Fortiguard anycast when Daylight Saving…

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CheatSheet FortiOS v7.2

We are happy to present you the new cheat sheet for FortiOS version 7.2. Most commands have remained the same.A bigger change is that the Packet Sniffer and the Debug Flow are now also available in the WebUI under Network > Diagnostics. We wish you good luck with troubleshooting.

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FortiGate VM License Troubleshooting

When you setup a new FortiGate VM, sometimes the licensing process is not working as expected. To simplify the process of licensing a FortiGate VM for you, we have created this guide. Let’s first have a look into the licensing process on the FortiGate VM, before we discuss the Troubleshooting….

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Fortigate: L2TP over IPsec configuration needs to be manually updated after upgrading from 6.4.x or 7.0.x

Fortinet has added a special note in the release notes of FortiOS 7.0 as follow: Source:https://docs.fortinet.com/document/fortigate/7.0.6/fortios-release-notes/927994/l2tp-over-ipsec-configuration-needs-to-be-manually-updated-after-upgrading-from-6-4-x-or-7-0-0-to-7-0-1-and-later Unfortunately the second point does not clearly state which policy exactly needs to be changed.Here is a screenshot of the changed policy: As you can see, the policy from the l2tp client to the…

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CheatSheet – PANOS 10.1

We have created a cheat sheet for Palo Alto firewalls with all important commands for troubleshooting.The cheat sheet was created for PANOS version 10.1. We have divided the cheat sheet into different sections like general commands, session debugging, service debugging and feature related debugging commands so that the needed commands…

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