Official information from OneSpan published on January 10, 2020:
We have discovered an issue when upgrading OneSpan Authentication Server Appliance from version 3.18.x to 3.19. The upgrade brings the appliance in a non-operational state.
The Authentication Server Appliance and Authentication Server Virtual Appliance offline upgrade packages have been taken offline on January 9th. The online upgrade process to version 3.19 has also been disabled.
If you have a local copy of the version 3.19 offline upgrade package, do NOT use it to upgrade from 3.18.x to 3.19.
The issue does not occur when you perform a fresh installation of Authentication Server Virtual Appliance version 3.19 and the installation files can still be downloaded.
We are working on a solution for this problem and will make the version 3.19.1 available as soon as possible. We estimate version 3.19.1 will be available in week 4 (Week of January 20th).